Partner Success Officer

Partner Success and Relationship Management:
? Assist the Partner Success Department in developing and maintaining strong relationships with our existing partners (KA/ISP).
? Collaborate with partners to understand their needs, address inquiries, and provide basic guidance on our platform features and internal processes through Onboarding & Quarterly Business Reviews.
? Assist in tracking and monitoring partner performance against success metrics and KPIs (Sales & SLA reports & Viber Support groups).
Partner Enablement and Coordination:
? Support the onboarding process for new partners (ISP), ensuring all necessary documentation and resources are provided in a timely manner.
? Collaborate with internal teams to coordinate the retention of store partners, ensuring smooth integration and implementation.
? Assist in creating reports and resources to educate partners on our platform features, best practices, and integration guidelines.
Data Analysis and Reporting:
? Help gather and analyze partner data to provide insights on partner performance and identify areas for improvement (Monthly Sales Report from Finance).
? Assist in preparing reports and presentations on partner performance, growth, and satisfaction (BR Deck).
? Assist in conducting Monthly and Quarterly Business Reviews alongside the Partner Success Supervisor/Manager.
? Maintain accurate records and documentation related to partner interactions and progress.
? Update MOA Inventory and Finance Sheet.
? Perform other duties as required or assigned.
? Willingness to travel when required.
? Visit store partners at least once a month in the Visayas Region.

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