Key Responsibilities:
? Providing support for clients by learning about and satisfying their needs.
? Build and maintain strong, long-term relationships with clients. Serve as the lead point of contact for all client matters.
? Manage multiple client accounts, ensuring clients receive prompt high-quality service. Handle client inquiries and resolve issues in a timely manner.
? Collaborate with internal teams such as marketing, product development, and
customer support to ensure seamless delivery of services and solutions.
? Guide new clients through the onboarding process, ensuring a smooth transition and proper setup.
? Stay updated on industry trends and market conditions to identify new business opportunities and provide clients with relevant insights.
? Assist in negotiating contracts and agreements with clients to maximize profitability and ensure mutual satisfaction.
? Suggest innovative ideas to increase sales and improve customer experience.
? Making cold calls or reaching out to prospects.
? Following up with prospects several times throughout the sales cycle to ensure needs are being met.
? Presenting and demonstrating the value of products and services to prospective clients
? Compiling and analyzing data to find trends.
? Developing sales strategies and setting quotas.
? Maintaining a database of contact information.
? Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
? Handling complaints and negotiations.
? Engage with new merchants and institutions to form partnerships through integration of their services to the company and comply with quotas as initiated by the employers.
? Maintain activity logs (phone calls, emails, and other forms of communications) in a designated merchant relationship management tool.
? Travel to merchants' site locations as required, plan weekly Itinerary before the
trip.
? Create and maintain merchant records, research, and resolve merchant inquiries, concerns, and issues within a specified timeframe
? Plan and execute sales activities to ensure merchant sales quota for each
merchant will be achieved.
? Work with the senior management to keep them informed of all relevant
developments, both positive and potentially negative, within the customer
relationship as well as highlighting potential for additional revenue generation as
appropriate.
? Executes other tasks as required if it is in line with the mentioned role