Outbound Call Center Agent- Office Based

Managing of inbound and outbound calls in a timely manner
- Following "scripts" when handling different topics
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Scheduling meetings and appointments
- Maintain a balance between company policy and customer benefit in decision making
- Handles issues in the best interest of both customer and company
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets

**Qualifications**:

- Preferably with at least 1-year BPO experience
- Excellent in communication skills or must be conversant
- Love challenges and goal oriented
- Passionate with the job
- Assertive and trustworthy in handling confidential information
- Ability to work under pressure
- Target Oriented
- Assist in the formulation of targets for individuals and teams
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
**Details**:

- Day shift Mondays to Fridays
- Fix week ends off!
- Office based job

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- Are you in Angeles City?
**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
- Tagalog (preferred)