The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
You will cover the end to end cycle of order to cash – from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multitasking skills. You will serve as liaison between the client and the client's customers Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements You will be responsible for maintaining the customer master data – creation, amendments and deletion. You support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client's customer such as order ETA, shipment status and invoice related-queries This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets. You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, create DTP & Amend DTP with updates. Required Technical and Professional Expertise Good working knowledge of Accounting concepts, specifically Accounts Receivables (AR) Understanding of the cash application and Accounts Receivable management reporting concepts Ability to manage volume of accounts and work independently. Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines Able to do research on bank variances, system errors and other straight forward inquiries Excellent follow up, negotiation, and troubleshooting skills Good relationship-building skills and should be a Team Player Knowledgeable on Microsoft Excel and Word Accounting experience of at least one (1) year Must have worked in a BPO or similar fast-paced setting Excellent Communication skills – oral and written, ability to take control of a call with excellent negotiation and follow-up skills Preferred Technical and Professional Expertise Knowledgeable in AR reporting is an advantage
Work rights The opportunity is available to applicants in any of the following categories.
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