The Work/Responsibilities: Attends Global/Regional workshops and kick-off work for projectTeams with key client business and IT users to define business requirements and design solutions to meet their needsMaintains demand and flow of inputs to the project, performs analysis, localization workLead the technical aspects of Oracle Cloud CX implementations, providing hands-on expertise in design, configuration, and customization.Manage end-to-end Oracle Cloud CX projects, ensuring timely delivery, budget adherence, and client satisfaction.Work closely with cross-functional teams, providing guidance and mentorship to junior team members, fostering collaboration and knowledge sharing.Engage with clients to understand their unique CX challenges, providing strategic insights, and translating requirements into effective Oracle Cloud CX solutions.Drive the design and architecture of Oracle Cloud CX solutions, ensuring alignment with industry best practices and client needs.Conduct thorough testing and quality assurance to guarantee the robustness and reliability of Oracle Cloud CX implementations.Stay updated on the latest Oracle Cloud CX features, industry trends, and emerging technologies, bringing fresh perspectives to our projects4-7+ years of relevant Customer Relationship Management technology experience; 1-3+ Years of Program/Project ManagementRelevant experiences in the following areas:Sales Marketing Service CPQ (Configure, Price, Quote) Relevant experience in a role or similar capacity that does any of the following activities:CX SKILLS (Sales, Marketing, CPQ, Service, Field Service, Intelligent Advisor)Client-facing experience Functional background or knowledge of Oracle CX Cloud Modules Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities Experience in other SaaS CX/CRM products would be beneficial (ex. Siebel, Salesforce, etc); preferably with a consulting background and experience of end to end Oracle Cloud implementation project lifecycles Due to the unique nature of the work: Strong team player with proven success in contributing to a team- oriented environment and team leadership skillsProven ability to work creatively and analytically in a problem-solving environmentExcellent oral and written communication skills and interpersonal skills Experience in other HR project implementation is a plus Degree in Information Technology, Computer Science or other relevant fieldWilling to travel for short- and long-term assignments Technical Role 2 to 7+ years of relevant IT or Operations experience; 1-3+ Years of Program/Project ManagementCompleted Oracle CX Cloud Training or at least 6 months experience on one (1) or more the following business processes: Sales, Marketing, CPQ, ServiceRelevant experience in a role or similar capacity that does any of the following activities:ETL (Extract/Transform/Load), Oracle Cloud Integration, Oracle Cloud ReportingKnowledge of various Oracle CX technical functionalities including but not limited to OTBI, OBIEE, ODIKnowledge of web development skills such as React, Node, JavaScript, Knockout Js, HTML, CSS, jQuery, Ajax, Node JsKnowledge of object-oriented programming such as Visual Builder, VB.NetTechnical skills such as SQL, PL/SQLClient-facing experience within multiple industries Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities Experience in other SaaS CX products would be beneficial; preferably with a consulting background and experience of end to endOracle CX Implementation project lifecycles or experience of managing teams for Project Lead roles Nice To Have: Bachelors or Masters Degree in IT or relevant field Proven experience leading Oracle Cloud CX implementations in a consulting environment. In-depth technical expertise in Oracle Cloud CX modules and configurations. Strong project management skills with a focus on delivering high-quality solutions. Excellent communication and interpersonal skills for effective client engagement. Oracle Cloud Certification is a significant advantage, but not required PPSM Certifications