Operations Trainer

Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience).Proven experience in tele collections, customer service, or related operational roles.Previous experience in training and development, preferably in a financial services or collections environment.Strong knowledge of collections strategies, customer service principles, and operational processes.Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.Demonstrated ability to design, deliver, and evaluate training programs.Analytical mindset with the ability to interpret data and identify performance trends.Detail-oriented with strong organizational and time management skills.Proficiency in Microsoft Office applications and learning management systems.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Preferred Qualifications:Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP).Experience with telephony systems and call center technologies.Familiarity with regulatory requirements and compliance standards in the financial services industry.