Techno Global Team, Inc. is currently seeking for a Operations Team Leader.
The role is client-facing and primarily focused on customer service.
You will be expected to handle and resolve customer support requests, produce accurate client reports and actively monitor team performance for each campaigns.
Your teamu0026's success will result in the companyu0026's success, their individual successes, and ultimately your personal success.
**With us, you reap the benefits of**:
Continuous career development
HMO with Dental (with dependent & pre-existing conditions accepted)
Mental health consultations
Access to Medical Team on Day 1
Life insurance
Paid-time offs
Annual Appraisal based on merits
Free Daily Meals
Employee referral programs
Regular awards and recognitions
Never missed a payout or let go anyone due to the pandemic
Employee Savings Program
Camaraderie that lasts a lifetime
**All you must do is**:
On-board and train new Philippines based staff where required
Work to encourage & drive your team
Provide feedback both positive and negative to Philippines based staff
Provide feedback both positive and negative to clients and management
Monitor Philippines based staff quality and service efficiency u0026ndash ensuring that all designated roles are covered in the event of a late start or sick day
Build effective relationships between Global Clients and Philippines staff
Manage projects assigned to Philippines staff to ensure they get completed on time
Produce brief weekly or monthly reports about activity within the Philippines team
Download KPI Report for TGT Awards and submit to TGT Operations Manager
Ensure that the end-of-shift procedures are completed
Work with clients to ensure proper coverage is maintained by support teams to during agreed operations hours.
Provide management reports on operations, escalating on issues as required and proposing process improvements.
Discuss and manage scope and objectives together with the customer assuring compliance to agreed targets.
Work with Operations Managers and achieve target service improvement objectives.
**To be amazing in this role, youu0026'll need**:
At least 3 years managing a team
Preferably with Bachelorsu0026'/College Degree in IT or any related courses in IT
Experience working in an IT Service Desk environment as an IT personnel
Great communications skills
Organizational and Time Management skills
Excellent documentation skills
Can work onsite - BGC or Alabang site
We understand that transitioning to a new company during these times might be unnerving, but we make it easy for you by:
100% virtual recruitment & onboarding
Assign a buddy to assist with your transition
Being compassionate
About the Team
Our work culture is based on transparency, trust, and camaraderie.
Our goal is to introduce Filipino talent to companies around the globe who also aim to create a positive impact to the world.
Techno Global Team, Inc. is currently seeking for aOperations Team Leader.The role is client-facing and primarily focused on customer service.
You will be expected to handle and resolve customer support requests, produce accurate client reports and