Operations Support Enginner

Job Responsibilities:
• Manage Lark emails; monitor Lark group messages
• System monitoring for Telegram / Grafana / Cloudflare
• Perform initial troubleshooting or contact relevant personnel for issue resolution
• Update project versions via Jenkins
• Handle whitelist requests from the business department / create VPNs
• Address SSL certificate alerts
• Update the GeoIP database for all projects weekly
• Coordinate issues with third-party vendors and provide server logs
• Manage DNS records, change name servers, and redirect domains

Qualifications:
• Bachelor's degree in IT or any related field ( Fresh graduates are welcome )
• Strong analytical and troubleshooting skills
• Basic knowledge of Linux administration
• Able to perform troubleshooting and administrative tasks with minimal supervision.
• Possess knowledge of monitoring systems like Prometheus (preferred to have but not compulsory)
• Possess knowledge of Bash Scripting (Preferred to have but not compulsory)
• Willingness to work in shifts.
• Required language(s): English, Mandarin (as the role requires candidate to deal with Mandarin speaking clients.)