Operations Officer

• Overseeing and coordinating daily business operations
• Developing and implementing operational policies and procedures
• Working closely with the management team to set goals, plan and execute business strategies
• Monitoring operational performance and reporting to Operations Manager
• Assisting in budget preparation and expense management activities
• Developing strategies to improve overall quality and productivity
• Handling customer complaints and queries promptly and professionally
• Handle daily store operators
• Assist in store / brand openings
• Ensuring all operations adhere to health and safety regulations
• Training new staff members and scheduling shifts