Operations Manager | Pioneer Team | Digital Advertising

Join a company where YOU matter!
We are looking for awesome and talented Operations Manager who wants to join our growing #happy@work team!
Responsibilities:
Manages operations for Customer Service/Tech Support - Voice and Non- Voice Perform weekly meetings with operations staff to discuss issues affecting business Submit weekly operations report to client Set operational goals, objectives and develops strategies to meet client metrics Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met Possess Budgeting and Financial Planning skills Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff Requirements:
Must have excellent Verbal and Written English Communication Skills Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet) Minimum 3 years proven management experience in a BPO contact center environment Must have experience handling a CSR/TSR campaign. Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met Strong Planning, Forecasting, Problem-Solving and Analytical Skills. Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered. Strong Organizational, Leadership and Interpersonal Management Skills. Possess excellent knowledge of Manpower Planning Knowledge of current Call Center & Workforce Management Technologies Demonstrated ability to interact with peers, senior management and other departments in a professional manner Strong Organizational, Leadership and Interpersonal Management Skills Possess excellent knowledge of Manpower Planning and scheduling Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig What's in it for you?
Our people enjoy some amazing perks, check out a few below:
Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Free Parking Passes Accessible location HMO (Free dependent) Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
Please make sure to complete this application form: | Send a message to******** (Yana) For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig Summary of role requirements: Flexible hours available 2-3 years of relevant work experience required for this role Working rights required for this role #J-18808-Ljbffr