Operations Manager

Position Type: Management Role / Executive Level

Employment Type: Full-Time

Work Setup: Onsite, Graveyard, Shifting

Work Location: Davao City

Industry: BPO Industry



About the Job:

Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call centre agents who provide services on behalf of the company's clients. Ensure both the client Key Performance Indicators (KPIs) and company performance expectations are met and continuously improved upon.



Knowledge, Skills, Abilities & Other Characteristics
Strong knowledge of call centre operations.
Basic understanding of financial reports and forecasting.
Ability to motivate and inspire a group of employees to achieve performance goals.
Ability to analyze processes and develop valid solutions to resolve issues at hand.
Ability to address all concerns in a consistent and fair manner.
Ability to interact with all levels of management and non-management personnel.
Ability to prioritize and organize work in a multi-tasked environment.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills
Excellent judgement, reasoning, and problem-solving skills.
Job requirements
Required Qualifications:

At least 3 years of experience as an Operations Manager.
Minimum 2-3 years of experience as an Operations Manager under Fintech (BPO).