Weblio Philippines, Inc., aims to expand mankind's possibilities. As a company, we envision to maximize the potential of individuals and organizations and contribute to learning and growth. Through our businesses, we aim to fulfill our mission and vision as #OneWeblio.
Our Businesses Our Eikaiwa business focuses on delivering quality lessons to our Japanese customers with our roster of home-based tutors.
Dispatch Our Dispatch business handles fulfilling quality lessons to our business partners through the help of our current pool of highly qualified home-based tutors.
As an Operations Manager you are expected to proactively maximize the organization and optimize business processes in order to deliver the best value to our customers. You must consistently and strongly lead and improve the department in a fast-paced environment to achieve department's goal and the company's mission.
Job Requirements What you'll need: Candidates must possess at least a Bachelor's Degree preferrably in Operations Management, Project Management, Strategic Management, Business management, or similar. With atleast 3 years of experience working in operations for BPO or ESL environment. Has an experience in teaching English as a Second Language. Required skill(s): Can work under minimal supervision, must be highly analytical and capable to work with a team. Has advanced leadership and managerial skills. With growth mindset and able to translate strategy into action and results. Can effectively communicate and relay messages across all sections of the organization. Strong customer service orientation and the drive to produce results. Open to new challenges or changes. Must be willing to learn and be trained Must be willing to work in Makati City Nice to have: Work experience with customer service or support and / or in Human Resource For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements: Internet Plan must be DSL or Fibr Download speed must be 5 MBPs and above Work Scope Pro-actively propose and execute new initiatives in order to achieve the department's goals and the company's mission. Achieve the target KPI and department goal and company mission by optimization of communication trouble between Weblio Philippines and Head Office in Japan. Maximize departmental resources and organizational strength by proactively optimizing and improving current cycles. Analysis and implementation of measures to achieve the goal. Manage people in the operations department and train staff to make the department a stronger team to achieve goals. Collaborate with head office for deliver best values to our customers in English. Other tasks: Conduct regular, corporate, and special lessons, if necessary Do other related duties as assigned. Compensation and Benefits Job highlights: Monthly personal leave Work from home Work Travel What you'll get: Salary package: Negotiable Monthly internet allowance Paid sick leaves and vacation leaves 13th month pay, paid overtime, paid Philippine holidays Bi-annual performance assessment for rate increase and bonus Company-issued laptop while working from home Application Form First Name *
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