POSITION SUMMARY The Operations Manager is responsible for planning, executing, streamlining, and optimizing the organizations day-to-day operations, including but not limited to providing sales-related support and back-office functions, across multiple Azeus/Convene locations. This role involves providing comprehensive support to the Vice President and the Executive Team in managing various activities and driving progress toward operational objectives. PRIMARY RESPONSIBILITIES Design and implement operational strategies that align with Azeus goals and enhance productivity and efficiency across all offices. Analyse existing processes and workflows to identify areas for efficiency enhancements, and propose and implement process improvements. Define and refine Standard Operating Procedures (SOPs) related to or supporting operations and sales processes.Complete a broad variety of both business related and administrative tasks that facilitate the VP and Executive Teams ability to effectively lead the organization, including: assisting with special projects; establishing database or registers.Manage different aspects of the organizations activities. Evaluate and assist in developing office policies and business procedures for improved workflow and anticipate future needs as organization grows. Work with various departments or project teams to ensure smooth operations and effective communication. Establish and track key performance indicators (KPIs) to evaluate operational effectiveness. Other projects/duties as assigned for the overall benefit of the organization. Must Have: Bachelors degree in business, management, or a related field. At least 3 years of related experience, with exposure to different operations management or business functions in a multinational organization.Demonstrated experience in business and strategy development processes. Proven ability in putting in place and executing the established policies and SOPs and monitor complianceExperience in coordinating with multiple teams and offices across regions and in different time zonesExcellent communication and interpersonal skills to effectively collaborate with diverse teams.Proven ability to manage multiple projects and priorities in a fast-paced environment.Expert proficiency in Microsoft Office particularly in Excel, ability to design and edit graphic presentations and materials. Nice to Have: Prior IT industry experience is an advantage.Knowledge in information technology such as cloud-based, Software-as-a-Service (SaaS), and software development is a plus.