Operations Manager

Key Responsibilities: Oversee daily operations of the company to ensure efficiency, quality, service, and cost-effective management of resourcesDevelop and implement operational strategies, policies, and procedures to enhance productivity and operational performance of the companyCollaborate with the management team to develop and execute the company's strategic planIdentify opportunities for operational improvement and implement innovative solutionsLead, mentor, and develop the operations team to achieve business objectiveFoster culture of continuous improvement and high performanceEnsures compliance with local regulations, industry standards, and company policiesIdentify and mitigate operational risks to safeguard the company's assets and reputationDevelop and manage the operational budget, ensuring cost efficiency and profitabilityMonitor KPIs and provide regular performance update to the management teamEnhance customer experience by streamlining processes and improving service deliveryAddress and resolve any operational issues impacting client satisfaction Job Competencies: Proven track record of successfully managing and optimizing operationsStrong leadership and team management skillsExcellent analytical, problem-solving, and decision making abilitiesIn-dept knowledge of industry regulations and compliance requirementsExceptional communication and interpersonal skillsAbility to thrive in fast-paced and dynamic environment Job Specifications: Bachelor's degree in Business administration, finance, or a related field; MBA or relevant degree is preferredAt least 8+ years of experience of operational management or in banking and financial services