**Job Title:** Operations Manager
**Company:** Converge ICT Solutions Inc.
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6+
**Job Description:**
Converge ICT Solutions Inc. is seeking a highly skilled Operations Manager to join our dynamic team in Davao City. This part-time role is tailored for mid-to-senior level professionals with extensive experience in operations management. The successful candidate will play a pivotal role in optimizing our operational capabilities and ensuring that all processes adhere to the company's strategic objectives. We are looking for an individual who is resilient, energetic, and ready to embrace creative problem-solving in a dynamic working environment that values innovative ideas and solutions.
**Key Responsibilities:**
- **Operational Strategy Development:** Collaborate with senior management to develop, implement, and monitor operational strategies that align with the company's goals.
- **Process Improvement:** Conduct regular assessments of operational processes, identifying opportunities for efficiency improvements and cost reductions while ensuring quality standards are maintained.
- **Team Leadership:** Provide leadership and direction to team members, fostering a high-performance culture that encourages teamwork, engagement, and accountability.
- **Budget Management:** Assist in the development and management of budgets, ensuring effective allocation of resources to meet operational needs while adhering to financial targets.
- **Vendor Management:** Establish and maintain strong relationships with vendors and suppliers, negotiating contracts and ensuring compliance with company standards.
- **Performance Monitoring:** Implement key performance indicators (KPIs) and metrics to gauge operational performance and adherence to service levels; prepare detailed reports for management review.
- **Regulatory Compliance:** Ensure that all operational activities comply with company policies and relevant regulations, implementing necessary training for team members as required.
- **Cross-Departmental Collaboration:** Work closely with other departments, including Sales, Marketing, and Customer Service, to ensure alignment and support in achieving overall business objectives.
- **Customer Experience Enhancement:** Analyze customer feedback and operational data to enhance service delivery and address any operational challenges impacting customer satisfaction.
- **Risk Management:** Identify potential operational risks and develop mitigation strategies to optimize business continuity and minimize impacts on operations.
**Requirements:**
- A Bachelor's degree in Business Administration, Operations Management, or a related field.
- A minimum of 6 years of experience in operations management or a related role.
- Proven track record in process improvement and operational excellence.
- Strong leadership presence, with the ability to motivate and inspire teams.
- Exceptional problem-solving skills with a strong attention to detail.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with all levels of the organization.
- Resilient and energetic personality, capable of thriving in a fast-paced, evolving environment.
- Proficiency in relevant software and tools for project management, data analysis, and reporting.
- Experience in the ICT industry or telecom services is a plus.
**Benefits:**
- Health and wellness: Complimentary gym membership to support your physical well-being.
- Family support: Parental leave to ensure work-life balance during family milestones.
- Security: Disability insurance for peace of mind and protection.
**Working Environment:**
At Converge ICT Solutions Inc., we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage all team members to push boundaries and bring innovative thinking into their work. Our part-time schedule offers flexibility while still providing a challenging and rewarding environment where you can make a significant impact.
**Application Deadline:**
Please submit your application by **September 28, 2024**.
**Equal Opportunity Statement:**
Converge ICT Solutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
