Operations Manager For Bpo

**REQUIREMENTS**
** At least 5 year(s) of working experience in the related field is required...**

**RESPONSIBILITIES**
- **Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
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** Provide excellent customer service and determine the needs of the client.
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** Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
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** Participate in the development and presentation of proposals for business development.
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** Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
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** Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
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** Manage and drive performance from the Asst.
Operations Managers in meeting SLAs and KPIs**

** Lead multiple LOBs**

**Salary**: Php80,000.00 - Php100,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus