Operations Manager - Fintech

See more job openings in Business Process Outsourcing

**CLIENT**

A US fintech with a contact centre in the Philippines.
**JOB DESCRIPTION**
- Deliver onboard training to new customers
- Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders
- Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
- Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas

**JOB QUALIFICATION**
- Experience working directly with customers to solve issues
- 1-3 years of experience managing client relationships within a high-volume environment
- Advanced technology skills to include:

- Use of the Internet, Google MapsMicrosoft Excel and other office suite products
- Knowledge of sales platform software such as "SalesForce" a plus
- Software and/or SaaS experience is a huge plus

**ACTIVE DATES**

Until August 2019