, Key Roles and Responsibilities: Act as the Operations Lead on core function/shift/geography assigned. Provide consultations to internal or external teams that require the technical or process or E2E expertise. Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role. Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements. Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues. Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager. Identify chronic process and system issues and work with Process Analyst for resolution. Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution. Work with Process Analysts for process improvement activities. Support governance activities to ensure process adherence and business controls compliance. Perform quality audits and metrics tracking for current or new process rollouts. Conduct User Acceptance Tests for process changes. Education, Experience and Certifications Basic Requirements: BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus. A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions. Supervisory experience is preferred. Experience with transactional operations execution to defined service level agreements and quality. Knowledge and experience in finance, business, and economics. The individual will be involved in client/stakeholder interactions. Background with distribution, planning, and order management processes Sound administrative skills. , ,
