**Job Title:** Operations Associate - Remote Work
**Company:** Gcash
**Location:** Taguig, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Gcash, a leading financial technology platform in the Philippines, is seeking a motivated and detail-oriented **Operations Associate** to join our team on a part-time basis. This role is perfect for individuals who thrive in a dynamic environment and wish to contribute to the operational excellence of a rapidly growing company. The successful candidate will have a strong analytical mindset, excellent project management skills, and the ability to adapt to changing priorities.
**Key Responsibilities:**
1. **Operational Support:**
- Assist in the daily operational processes, ensuring efficiency and timeliness in task completion.
- Monitor key performance indicators (KPIs) and ensure operational tasks align with organizational goals.
2. **Data Analysis and Reporting:**
- Conduct thorough analysis of operational data to identify trends, inefficiencies, and areas for improvement.
- Prepare and present reports to management on operational performance and recommendations for optimization.
3. **Project Management:**
- Collaborate with cross-functional teams on various projects, ensuring alignment with strategic objectives.
- Lead and coordinate project timelines, tasks, and deliverables, ensuring consistent communication and accountability among team members.
4. **Process Improvement:**
- Identify and implement best practices in operational processes to improve efficiency and effectiveness.
- Facilitate workshops or meetings to gather feedback from team members and stakeholders on operational challenges.
5. **Customer Support Optimization:**
- Provide insights and support to improve customer experience and resolve operational issues promptly.
- Assist in the development and implementation of standard operating procedures (SOPs) for customer service operations.
6. **Documentation and Compliance:**
- Maintain and update operational documentation, ensuring compliance with internal policies and external regulations.
- Help manage audits and inspections related to operational processes and controls.
7. **Collaboration and Communication:**
- Foster strong working relationships with team members and stakeholders across the organization.
- Communicate effectively, both verbally and in writing, to ensure transparency and alignment on operations initiatives.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Operations Management, or a related field.
- **Experience:** Minimum of 2 years of experience in operations, project management, or a related field.
- **Technical Skills:** Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with data analytics tools.
- **Personality Traits:**
- Confident in decision-making and presenting ideas.
- Adaptable to changing environments and responsibilities.
- **Soft Skills:**
- Strong analytical skills to interpret data and provide actionable insights.
- Project management skills with the ability to manage multiple priorities effectively.
**Benefits:**
- Competitive employee discounts on various products and services.
- Coverage for travel and spending expenses associated with work activities.
- A robust retirement plan to support your long-term financial goals.
**Working Environment:**
At Gcash, we strive to create a diverse and inclusive workplace where all employees feel a sense of belonging. We embrace different backgrounds, perspectives, and experiences to foster innovation and collaboration.
**Application Deadline:** October 4, 2024
**Equal Opportunity Statement:**
Gcash is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
