Operations Associate

Job Description Duties and Responsibilities Customer Interaction and Support: Respond to customer queries via phone, email, or chat promptly and accurately. Identify and assist customers with specific needs. Handle complaints regarding unfulfilled orders professionally. Provide alternative options for out-of-stock or discontinued items. Order Processing and Management: Efficiently process orders and distribute receipts. Accurately input orders into the database in a timely manner. Ensure Sales Targets are met by delivering orders on time and complete for assigned accounts. Encode and process Sales Orders details accurately in SAP, including picklist and delivery receipts. Timely resolve issues related to order fulfillment and customer service. Inventory and Reporting: Monitor inventory and provide alternative options for out-of-stock or discontinued items. Prepare invoices, shipping documents, and order reports for management. Submit reports on time and fulfill other operational and business requirements. Sales Support and Communication: Provide salespeople with trends reports and necessary information. Maintain efficient communication regarding order fulfillment and customer issues. Qualifications Education / Qualifications: Bachelor's degree in any course 2 Years of experience in customer service teams and/or logistics groups. Skills / Abilities :
Communication Skills: Should be able to cascade ideas and concept to his/her collegues and superiors effectively. Leadership Skills: Must be able to influence his/her team in achieving their common goals. Critical-Thinking Skills: Should be able to think of tactics and strategies in critical moments in the operation. Organizational Skills: Should be able to systematize and plan his/her work accordingly Problem-Solving Skills: Must have the ability to conjure effective action plans should issues arise. Additional Information Willing to work at Malabon City