Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools, and luxury fashion content. Editorialist is looking for an Operations Associate who is capable of thriving in a fast-paced environment. In order to accomplish our mission, we need to provide our clients with the best luxury customer experience by delivering outstanding support and service and maintaining their engagement on our various platforms. Given the nature and geographical scope of our clientele, we require that the Operations Associate is committed to working flexible hours, including some weekends in order to meet the demand of our clients and industry. Job Synopsis The Operations Associate communicates with our clients mainly through our App, email, and sometimes over the phone. Due to being remote, this position requires a secure internet connection.
\n ResponsibilitiesServing clients by processing orders, returns and refundsHandling the entire order fulfillment journeyCommunicating with UHNW clients through our appResolving client's queries pertaining to day to day operationsScheduling pick up with different shippersWorking with the different shippers to resolve shipping issuesAccurately upload items to our clients' digital closetsWorking with internal stakeholders on client onboardingEnsure that our clients' digital closets are up to our standards at all timesWorking with the image retouch vendor to maintain quality of images retouched in client's digital closetTake Personal ownerships of resolving the client's issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns) Working on different reports closely with the Senior Ops associate and the SMEsFind new ways to offer the best solution for our clients to enhance their experience RequirementsMinimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clienteleStrong analytical and logical skillsStrong business acumen, ethics and high integrity· Excellent verbal & written communication skills (English)· Experience in fashion and e-commerce· Must be articulate, organized, detail-oriented and have the ability to multitask· Very comfortable using technology· Demonstrated experience in improving process and procedures· Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment· Flexible in working rotational shifts/night shifts (APAC, EMEA, US)· Ability to maintain composure in highly escalated situations· Proficient with GSuite (Gmail, Google Docs, Google sheets), slackOrganized with a can-do attitudeAbility to work well with a geographically distributed team (North America, EMEA, Asia)Quick learner, with a positive attitude and ability to work well within a remote team & setting. Bonus PointsIf you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.You are a team player who is comfortable working across an organization that is growing while doingYou communicate regularly and clearly with your co-workers and are never afraid to ask questionsYou love what you do and are curious about all facets of Editorialist. BenefitsRemote Working Opportunity (for the time being)Stock OptionsCult Membership (Fitness and well being)Home Office SetupCo-working AllowanceUnlimited PTOMedical InsuranceRetiral Benefits
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