**Job Title:** Operations Associate
**Company:** Expedock
**Location:** Davao City, Davao, Philippines
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
### Job Description:
As an Operations Associate at Expedock, you will play a vital role in supporting our operational processes, contributing to the efficiency and effectiveness of our business functions. We are looking for a highly driven and adaptable professional who thrives in a dynamic environment and possesses the ability to handle multiple tasks effectively. This is an excellent opportunity for someone looking to grow within a fast-paced company that values innovation and proactive problem-solving.
### Key Responsibilities:
1. **Operational Support:**
- Assist in daily operational activities to ensure smooth functioning across various departments.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
2. **Data Management:**
- Maintain accurate databases and records related to operations, ensuring all documentation is up to date.
- Analyze operational data to identify trends and make informed recommendations to enhance performance.
3. **Customer Interaction:**
- Serve as a point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Build and maintain strong relationships with clients through effective communication and people management skills.
4. **Process Improvement:**
- Work with team members to identify areas for improvement within operational processes.
- Propose innovative solutions and contribute ideas for system enhancements or new initiatives.
5. **Reporting:**
- Prepare and present regular reports on operational performance to stakeholders.
- Track key performance indicators (KPIs) and assist in performing regular analyses to ensure targets are met.
6. **Project Support:**
- Assist in the implementation of new projects aimed at improving customer satisfaction and operational effectiveness.
- Support management in organizing and participating in team meetings and collaborative projects.
7. **Adapting to Change:**
- Quickly adjust to shifts in processes, priorities, or project scopes while maintaining high levels of performance.
- Contribute positively to a culture that values responsive change management.
### Requirements:
- **Experience:**
- Minimum 3 years of experience in an operational role or similar.
- Proven track record in supporting various operational processes.
- **Education:**
- Bachelor's degree in Business, Management, or a related field is preferred.
- **Personality Traits:**
- Driven: Demonstrates a proactive approach to work and an eagerness to achieve goals.
- Adaptable: Capable of adjusting to changing priorities and working under pressure.
- **Soft Skills:**
- Strong people management skills with the ability to connect and work effectively with diverse teams.
- Innovative thinking with a willingness to propose creative solutions to challenges.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
- Familiarity with project management tools and data analysis systems is a plus.
### Benefits:
- Paid Time Off (PTO) to support work-life balance.
- Medical coverage for your health and well-being.
- Joining Bonus as a reward for starting your journey with Expedock.
### Working Environment:
At Expedock, we thrive in an environment that embraces and navigates change seamlessly. We are committed to empowering our associates with the resources and support needed to adapt to new challenges and opportunities.
### Application Deadline:
Please submit your application by **October 10, 2024**.
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**Equal Opportunity Statement:**
Expedock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected under applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
