**_Full time and temporary WFH_**
**JOB DESCRIPTION**:
- This role under Booky's Experience team requires organization and interpersonal skills of the highest order.
The ability to communicate ideas in creative yet efficient ways is key to the success of our team.
- You will be in charge of maintaining good standing and rapport with Booky's long list of restaurant partners.
You will also be responsible for proper escalation of reports to internal stakeholders to ensure a healthy product.
- In this fast-paced environment (it's food and tech!
), quick thinking and good communication are needed to make sure no stone is left unturned while offering the best support Booky can provide.
**RESPONSIBILITIES**:
- Conduct onsite compliance checks and on-the-ground support
- Provide full resolution for merchant concerns through performing root cause analysis, immediate service restoration, and execution of operational tasks
- Maintain good relations with partner merchants and other external counterparts
- Assist in weekly reporting and alignment with the different teams within the company
- Ensure support KPIs are either met or exceeded both individually and as a team
- Strategize and implement plans for continuous improvement within the team
**REQUIREMENTS**
- At least 2 years professional experience working in resto-related businesses or support teams
- Must be able to work effectively in a team environment and foster good relations while at work
- Outstanding communication skills in both English & Filipino
- Familiarity with CRM software or support ticketing systems
- Ability to pick-up quickly on the use of new tools.
Major plus if you have keen eye to spot bugs and other gaps in processes
- Well organized with excellent documentation skills, and able to work under pressure in a fast-paced environment
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus