The Operations Associate will contribute to the operational efficiency of the organization, supporting various functions within the operations team.
Key Responsibilities: Operational Support:
Assist in the development and implementation of operational strategies to support organizational growth and objectives. Collaborate with team members to identify areas for process improvement and efficiency enhancement. Process Improvement:
Analyze existing operational processes to identify opportunities for optimization. Support the implementation of improvements to streamline workflows and enhance overall efficiency. Cross-Functional Collaboration:
Work closely with different departments to ensure smooth communication and coordination of operational activities. Serve as a point of contact between operations and other functional areas within the organization. Vendor Coordination:
Assist in managing relationships with external vendors, including negotiating contracts and monitoring service levels. Contribute to the evaluation of vendor performance and provide recommendations for improvements. Project Support:
Support the planning and execution of special projects and initiatives led by the Operations team. Help ensure project milestones are achieved and contribute to project success. Data Analysis and Reporting:
Assist in analyzing operational data to identify trends and areas for improvement. Support the preparation of regular reports for management, providing insights into key operational metrics. Compliance and Risk Awareness:
Maintain awareness of operational policies, procedures, and relevant regulations to ensure compliance. Assist in identifying and assessing operational risks, proposing mitigating strategies as needed. Requirements Bachelor's degree in business administration, operations management, or a related field Proven experience in operations support or a similar role Strong analytical skills with the ability to analyze data and identify trends Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams Detail-oriented with strong organizational skills and the ability to prioritize tasks Proficiency in Microsoft Office Suite and experience with data analysis tools preferred Must be willing to work US business hours Flexibility in coverage – being able to support a wide array of personalities and leaders Nice-to-have: Experience in virtual assistance or remote work Experience in a startup environment, US-based company, or other similarly fast-paced, highly demanding, high volume, dynamic environment Benefits Food Allowance Government Benefits 13th Month pay Work Equipment Night Differential if applicable (10% of hourly rate) 20 Leaves (after 6 months) Holiday pay (200% on Regular holidays; 130% on Special holidays) Overtime pay (max of 10.25 hrs/day) Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) HMO (after 6 months) #li-remote
