Operations Analyst

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _****Working Arrangement**Hybrid**Job Functional Knowledge**Performs activities within prescribed service, operating and work standards**Business Expertise**Understands how own team integrates with others to achieve the objectives of the job area**Leadership Competencies**May support or provide on-the-job training to new team members by being the first point of solution**Problem solving & Complexity**Evaluates and selects from defined policies and procedures to resolve non-routine problemsResponds to atypical problems in own job area under supervision**Impact**Impacts the quality, timeliness and effectiveness of the teamWorks under general supervision for non routine matters**Behavior & Interpersonal Skills**Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner**Core competencies**Compelling CommunicationCollaborationInfluence and PersuasionKnowing the BusinessSolution FocusedExecuting with ExcellenceAdaptabilityGlobal Perspective**About John Hancock and Manulife****Manulife is an Equal Opportunity Employer