JOB SUMMARY
The Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas;
Operational FunctionsSales and Marketing Support FunctionsBusiness Development Support FunctionsManaging Report FunctionsCustomer Service ManagementStaff ManagementProcess Improvement/Policy DevelopmentAuditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance
SPECIFICATIONS OF RESPONSIBILITIES OPERATIONAL FUNCTIONS
Manage and lead all car park employees under assigned carparkEnsure employee compliance and adherence to all company policies and procedures.Review and revise policies if needed and seek management approvalConduct site visits regularly and accomplish the checklist. (4-5 carpark site per week)Prepare monthly report analysis & recommendations for site visits.Secure operational support during working hours, holidays, and weekends.Maintain open communication with all employees handled, close collaboration with the departments & partner clients with direct concern with operationsOperate car park profitability by maximizing sales & minimizing costComply with internal sales cost & profitability targetsAddress conflicts & issues then develop initiatives to improve processes & performance result SALES AND MARKETING SUPPORT FUNCTIONS Responsible for managing carpark sales and revenue performanceIdentify strategies that will boost sales.Tie up with Marketing in identifying and implementing promotional activitiesMonitor activities, and pricing strategies that increase yield & revenuesMonitor sales performance: Growth and Trend (incline and decline)Identify factors that affect the performance & create counteractions immediatelyEnsure achievement of Sales (Daily & Monthly) Targets set by the management.Strictly monitor financial/cash transaction compliance of all site employees.Monitor Sales updates and Sales Reports and ensure daily deposit of all cash collectionIdentify loss incurring sites. Counteract & turn around it into an income-generating site w/in the month. BUSINESS DEVELOPMENT SUPPORT FUNCTIONS Assist and analyze new business development while maintaining existing marketing tools.Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.Implement the projection from Business Development and if targets are not met suggest possible adjustments and solutions to be able to hit the target. MANAGEMENT REPORTS FUNCTIONS Maintain an updated list of Monthly ParkersMaintain an updated list of all car parks per OS with updated statusPrepare reliable, concrete, and complete reports then submit them on a timely basis.Weekly comparison of Sales Report (every Monday)/Daily Sales ReportMonthly and Yearly Comparison (1st week of the Month)Card Inventory (Daily)Parking Maintenance Report (weekly)/Cash Handling & Regulatory ComplianceStatus Report of all parking sites and Audit ReportKRA of Lead Cashier, Parking Cashier, Lead Valet, Valet Driver & House KeepingMonthly Management Report (every 7th of the Month)Cost Saving ActivitiesRevenue Generating ActivitiesAudit Control/CompliancePrepare Variance reports (forecast vs actual per site- first 6 mos. to 1 yr)Staffing Issues & ResolutionsDetail Checking of site reports (HAS, HAR & Deposit Slips)Report on Completion of Sales documentationReport on timelines of sales deposit (HAS/HAR and attachment)Yield Management Report & Implementation Status ReportCommon Problems and Preventive Solutions CUSTOMER SERVICE FUNCTIONS Build and maintain good rapport with lessors, parkers, and potential clients.Manage all customer service, inquiries, complaints & incident reports, and claims in an efficient and timely manner.Monitor employee compliance with standard customer service and handling. STAFF MANAGEMENT FUNCTIONS Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitoring performance through hard reports from subordinates to be signed by himPromote harmonious working relationships within the organization and participate in the team briefing process, promoting stability & staff morale.Plan, implement & monitor staff developmentRegular Performance Coaching and Work MentoringPerformance Feedbacking and AppraisalRegular implementation of Rewards and RecognitionValidate new hire training exposure & recommend for deploymentCheck and maintain standard grooming and self-presentation of site employeesEnsure complete manpower and staff productivity of all car park sites.Supervise & evaluate staff including recruitment, performance management & issues resolutions.Meet & attend monthly operations meetings of your respective carparks to know the needs of the employeesRefer to HR for Training and Development for upskilling/reskilling or to qualify for a higher position through promotion. OTHERS FUNCTIONS Prepare and recommend quarterly plans for cost reduction initiatives in the car parksContributing to the preparations of annual budgets of respective car parking operations.Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)Other tasks that may be assigned from time to time COMPETENCIES AND SKILLS FOR THE ROLE SKILLS Advance in MS Word, Excel, PowerPoint and OutlookWell-developed in written, verbal, and interpersonal communication skillsStrong presentation skillsActive Learning- Understanding the implications of new information for both current and future problem-solving and decision-making skillsSocial perceptiveness- Being aware of others' reactions and understanding why they react as they do.Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsDecision Making - Identify a conclusion or solution for the betterment of both parties.Provide effective leadership and people management and developmentAbility to persuade, negotiate, and resolve conflict. REQUIREMENTS Must keep confidentialityTeam-playerTrustworthy and HonestIntegrityAttention to detailOrientation towards quality QUALIFICATION Bachelor's Degree holder preferably Business Studies/Administration/Management or any business-related coursesAt least 3-5 years of extensive retail industry experience is required in this positionPreferably Supervisor/5 yrs and up experienced employee