Operation Manager - Tarlac-Nueva Ecija-Aurora

Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including the cable quality management of Tarlac, Nueva Ecija & Bataan, both copper and fiber services in the residential and business establishments.
- Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service standards to maintain the highest quality of service
- Directly interfacing with both the internal and external clients in order to meet service requirements; coordinates close communication and cooperation with PLDT in relationship to the delivery of service to the customers
- Oversees the work of all the areas of responsibility; ensures SOs and tickets dispatched for the day are completed within the required SLAs without sacrificing both quality and safety compliance
- Responsible for evaluating the performance of the Operation teams; recommends training and development to enhance the skills and competencies of the Operation staff
- Works closely with the Project Manager drive the success and outcome of the project

Schedule:

- 8 hour shift