Onsite Admin It (Service Desk) - Eastwood Libis

Job Title: Onsite Admin IT (L2 Support)Location: Eastwood, Quezon CityWork Arrangement: ONSITESchedule: Graveyard shiftContract Duration: 1 yearSalary Offer: Php35,000 - Php50,000Responsibilities: • Remotely assist users with desktop, server, printer, and other connected device troubleshooting.• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.• Provide Level 2 support for hardware and software issues.• Manage user accounts and permissions.• Assist with system installations and upgrades.• Collaborate with IT teams for incident resolution.Qualifications:• 1 to 3 years of technical support experience or relevant experience.• Experience and familiarity with ticketing tools or service desk tools.• Knowledge of 0365, Active Directory and Exchange.• Good to excellent communication skills.• A degree in an IT-related field is a plus.• Willingness to work in Eastwood, Quezon City.• Available to work on a graveyard shift.• Open to a 12-month contract.If you are skilled in IT support and enjoy solving technical challenges, we would love to hear from you!