**Job Title:** Online Web Chat Associate
**Company:** Ayala Land
**Location:** Cebu, Central Visayas, PH
**Job Type:** Full-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
**Job Description**
Ayala Land is seeking a dedicated and dynamic Online Web Chat Associate to join our team in Cebu. In this role, you will be the first point of contact for our customers through live chat support. You will play a pivotal role in providing exceptional customer service while representing our brand's commitment to excellence. If you are resilient, adaptable, and genuinely enjoy helping people, we encourage you to apply.
**Key Responsibilities:**
- **Customer Interaction:** Provide timely and professional responses to customer inquiries through our online chat platform. Address all queries related to products, services, and company policies in a clear and concise manner.
- **Problem Resolution:** Identify customer needs and develop solutions to their problems, ensuring customer satisfaction and loyalty.
- **Research:** Conduct in-depth research on specific customer queries and utilize internal resources to provide the most accurate information and solutions.
- **Data Entry and Record Keeping:** Document customer interactions and feedback accurately in our CRM systems.
- **Collaboration:** Work closely with other departments (e.g., sales, technical support) to ensure customer issues are resolved quickly and efficiently.
- **Product Knowledge:** Maintain a comprehensive understanding of all company products and services to effectively communicate benefits to customers.
- **Performance Tracking:** Monitor and report on customer interactions, identifying areas for improvement and contributing to team discussions aimed at enhancing service quality.
- **Feedback Implementation:** Gather and relay customer feedback to senior management, contributing to product and service improvements.
- **Continuous Learning:** Stay updated on new products, services, and industry trends to enhance personal and team performance.
**Requirements:**
- **Educational Background:** Bachelor's degree in a related field preferred, or a combination of relevant education and experience.
- **Experience:** Minimum of 2 years in a customer service or online support role, with a strong understanding of live chat operations.
- **Personality Traits:**
- Resilient: Ability to remain calm under pressure and handle challenging customer situations with professionalism.
- Adaptable: Willingness to adjust to changes in procedures, policies, and technologies with a positive attitude.
- **Soft Skills:**
- Exceptional Communication: Strong verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
- Research Skills: Ability to efficiently locate and analyze information to address customer inquiries effectively.
- **Technical Proficiency:** Familiarity with digital communication tools and CRM software. Basic understanding of the internet and tech-savvy skills.
- **Team Player:** Ability to work in a collaborative environment and support team efforts towards achieving service goals.
- **Attention to Detail:** Strong organizational skills and thoroughness in documenting information.
**Benefits:**
- Comprehensive medical coverage
- Vision insurance
- Paid overtime
- Opportunities for professional development and growth within the company
**Working Environment:**
At Ayala Land, we strive for excellence and uphold high standards in all our endeavors. We foster an environment that encourages continuous improvement and supports our team members in achieving their personal and professional goals.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Ayala Land is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, sexual orientation, or any other characteristic protected by law.
If you have a passion for customer service and are ready to join a team that prides itself on excellence, apply now to become our Online Web Chat Associate!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.