**Job Title**: Online Virtual Assistant
**Company**: Homebase
**Location**: Cebu, Central Visayas, PH
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 2
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**Job Description**:
Homebase is seeking a passionate and confident Online Virtual Assistant to join our dynamic team. In this role, you will be an integral part of our commitment to understanding and exceeding customer expectations. As a part-time associate-level position, you will have the flexibility to work remotely while contributing to various aspects of our operations.
**Key Responsibilities**:
1. **Administrative Support**:
- Manage and organize digital files and documentation, ensuring easy access and retrieval.
- Schedule meetings, appointments, and events while coordinating with both internal team members and clients.
- Handle incoming and outgoing communications, including emails and phone calls.
2. **Customer Service**:
- Respond promptly to customer inquiries and provide exceptional support to enhance customer satisfaction.
- Assist in the resolution of customer issues by gathering relevant information and coordinating with the appropriate department.
- Maintain an up-to-date knowledge of Homebase's services and offerings to assist clients effectively.
3. **Project Management**:
- Support various projects by maintaining timelines and ensuring that all team members are informed of their responsibilities.
- Gather and compile data for reports; assist in the preparation of presentations as needed.
- Monitor project progress and provide feedback or updates to relevant stakeholders.
4. **Social Media Management**:
- Assist in managing Homebase's social media accounts, including scheduling posts and engaging with followers.
- Monitor social media trends and report on customer feedback, sentiments, and engagement levels.
- Collaborate with the marketing team to develop creative content that aligns with our brand.
5. **Team Collaboration**:
- Work closely with different teams to ensure seamless communication and workflow.
- Participate actively in team meetings and contribute to goal-setting and problem-solving discussions.
- Foster a positive team environment by sharing insights and providing supportive feedback.
6. **Miscellaneous Tasks**:
- Perform research to prepare documents, reports, and presentations.
- Other related duties as assigned by management.
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**Requirements**:
- **Experience**: Minimum of 2 years of experience in an administrative or virtual assistant role.
- **Education**: Bachelor's degree in business administration or a related field preferred.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with collaboration tools (e.g., Slack, Trello, Google Workspace).
- **Personality Traits**:
- Passionate about providing exceptional service and continuously improving processes.
- Confident in communication and capable of engaging with team members and clients constructively.
- **Soft Skills**:
- Strong leadership qualities; ability to inspire and motivate team members.
- Exceptional teamwork abilities, capable of collaborating effectively within a multidisciplinary team.
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**Benefits**:
- Remote work flexibility to promote a healthy work-life balance.
- Employee discounts on various company products/services.
- Comprehensive dental insurance to support your health and well-being.
**Working Environment**:
At Homebase, we are dedicated to understanding and exceeding customer expectations. Our collaborative and supportive work culture encourages innovation, growth, and a shared commitment to excellence.
**Deadline to Apply**: Applications will be accepted until October 27, 2024.
**Equal Opportunity Statement**:
Homebase is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, regardless of race, color, creed, gender, sexual orientation, age, disability, or veteran status.
Join us at Homebase and contribute to a team that values dedication, creativity, and a shared passion for excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.