**Job Title:** Online Support Specialist
**Company:** Humble Sustainability
**Location:** Quezon City, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
**Job Description:**
Humble Sustainability is seeking a dynamic and passionate Online Support Specialist to join our dedicated team. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and supporting our mission of promoting sustainable practices. This part-time position is perfect for someone independent and energetic, with the ability to manage customer inquiries effectively and creatively.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
- Provide detailed information about our products and services to help customers make informed decisions.
2. **Issue Resolution:**
- Diagnose and resolve customer concerns and complaints in a timely manner, utilizing problem-solving skills and creative approaches.
- Follow up on unresolved issues to ensure customer satisfaction and uphold the company's commitment to excellence.
3. **Knowledge Management:**
- Maintain and update the knowledge base with frequently asked questions, customer feedback, and common issues to improve response efficiency.
- Collaborate with team members to identify trends in customer inquiries and suggest improvements to processes or products.
4. **Persuasion and Engagement:**
- Use persuasive communication skills to encourage customers to participate in sustainability initiatives and promote our eco-friendly products.
- Engage with customers on social media platforms, fostering a community of environmentally-conscious consumers.
5. **Support Campaigns:**
- Assist in running online campaigns and promotions that highlight our sustainability efforts, ensuring customer involvement.
- Gather feedback from customers to help refine marketing strategies and product offerings.
6. **Performance Tracking:**
- Monitor and report on customer interactions, analyzing data to identify opportunities for improvement in service delivery.
- Meet and exceed established performance metrics, contributing to overall team success.
7. **Collaboration:**
- Work seamlessly with various teams, including Marketing, Product Development, and Customer Success, to foster a cohesive work environment.
- Participate in regular team meetings to discuss performance, share insights, and brainstorm solutions for enhanced customer support.
**Requirements:**
- **Experience:** Minimum of 3 years in an online customer support role, preferably within a sustainability-focused or eco-friendly organization.
- **Education:** Bachelor's degree in a related field preferred but not mandatory. Relevant certifications in customer service are a plus.
- **Technical Skills:** Proficiency in CRM software (e.g., Zendesk, Salesforce) and understanding of social media platforms. Familiarity with sustainability concepts is advantageous.
- **Personality Traits:**
- Independent: Able to work autonomously while effectively managing time and priorities.
- Energetic: Passionate about engaging with customers and promoting sustainability initiatives.
- **Soft Skills:**
- Persuasion: Ability to influence and guide customers towards making sustainable choices and utilizing our products/services.
- Creativity: A knack for thinking outside the box to develop unique solutions to customer challenges and concerns.
**Benefits:**
- Competitive compensation with paid overtime.
- Paid Time Off (PTO) for work-life balance.
- A complimentary gym membership to promote health and wellness.
**Working Environment:**
At Humble Sustainability, we are committed to striving for excellence and upholding high standards in all our endeavors. Our team is passionate about sustainability and dedicated to making a difference in the world, and we seek individuals who share this vision.
**Application Deadline:** Please submit your application by ********** **.
**Equal Opportunity Statement:**
Humble Sustainability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
