**Job Title:** Online Support Representative
**Company:** Uproot Urban Farms
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Uproot Urban Farms is seeking a dedicated and enthusiastic Online Support Representative to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring that their questions and concerns are addressed in a timely and professional manner. If you are a hardworking, reliable individual who possesses strong communication and presentation skills, we invite you to apply for this exciting opportunity to be part of our mission to deliver fresh, sustainable produce.
**Responsibilities:**
- **Customer Support:** Respond to customer inquiries across various online platforms, including email, chat, and social media, regarding products, services, and order issues.
- **Order Management:** Assist customers with placing orders, processing returns, and exchanges, ensuring all transactions are completed accurately and efficiently.
- **Product Knowledge:** Maintain an in-depth understanding of Uproot Urban Farms' product offerings, cultivation practices, and sustainability initiatives to provide informed support to customers.
- **Issue Resolution:** Identify, troubleshoot, and resolve customer complaints or product issues effectively while promoting long-term customer satisfaction.
- **Feedback Collection:** Implement customer feedback processes to gather insights on areas for improvement, contributing to the enhancement of products and services.
- **Collaboration:** Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience and communicate any recurring issues or trends.
- **Reporting:** Document customer interactions and follow up on unresolved issues, providing regular reports on customer satisfaction and support trends.
- **Training & Development:** Participate in ongoing training sessions to improve product knowledge and customer service skills as well as staying updated on industry trends.
**Requirements:**
- **Experience:** Minimum of 4 years in a customer support or related role, preferably in online or remote settings.
- **Education:** Bachelor's degree in business, communications, or a related field is preferred but not mandatory.
- **Skills:**
- **Communication:** Exceptional verbal and written communication skills to interact effectively with customers and team members.
- **Presentation:** Ability to present information clearly and effectively to customers, making complex concepts simple.
- **Personality Traits:**
- **Hardworking:** Demonstrates a strong work ethic and commitment to quality service.
- **Reliable:** Punctual and dependable, ensuring consistency in support and service delivery.
- **Technical Proficiency:** Familiarity with customer service software and CRM systems is a plus.
- **Adaptability:** Ability to work effectively in a dynamic, fast-paced environment and manage multiple tasks simultaneously.
**Benefits:**
- Paid Time Off (PTO) to encourage work-life balance.
- Paid overtime, recognizing the importance of dedication and hard work.
- Travel opportunities for those interested in expanding their knowledge of urban farming practices and sustainable agriculture.
**Working Environment:**
At Uproot Urban Farms, we are dedicated to understanding and exceeding customer expectations. We value teamwork, collaboration, and a customer-centric approach in everything we do. Our environment encourages innovation and the continuous pursuit of excellence.
**Application Deadline:** October 5, 2024
**Equal Opportunity Statement:**
Uproot Urban Farms is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply, ensuring that our team reflects the variety of perspectives and experiences that enrich our community and our work.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
