**Job Title:** Online Support Assistant
**Company:** First Circle
**Location:** Taguig, NCR, Philippines
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
---
### Job Description:
First Circle is seeking an enthusiastic and dedicated **Online Support Assistant** to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service support to our clients, ensuring that their inquiries are addressed promptly and effectively. This role is perfect for someone who is energetic, motivated, and has a strong desire to contribute to a forward-thinking company.
### Responsibilities:
As an Online Support Assistant, you will be responsible for:
1. **Customer Support:**
- Respond to customer inquiries via chat, email, and social media platforms in a timely and professional manner.
- Assist customers with account setup, troubleshooting, and general inquiries regarding our services.
- Provide product information, answer questions, and guide users through our online tools.
2. **Problem Solving:**
- Utilize critical thinking skills to evaluate customer needs and identify appropriate solutions.
- Collaborate with team members to enhance customer experiences and improve processes.
3. **Documentation:**
- Maintain accurate records of customer interactions and issues in our CRM system.
- Document FAQs and guidelines to assist team members and customers in resolving common issues.
4. **Feedback Loop:**
- Gather and report customer feedback to management to support ongoing product improvement.
- Participate in team meetings to discuss customer insights and potential process enhancements.
5. **Adaptation and Growth:**
- Actively seek opportunities to learn and adapt to new tools, processes, and company changes.
- Engage in training activities and ongoing professional development to improve skills and knowledge related to customer support.
6. **Team Collaboration:**
- Work closely with the support team to ensure consistency and quality in customer service.
- Contribute positively to team culture by encouraging collaboration and knowledge sharing.
### Requirements:
To be successful in this position, candidates should possess the following qualifications:
- **Education & Experience:**
- High School diploma or equivalent; additional education in customer service or a related field is a plus.
- Minimum of 1 year of experience in a customer service or support role, preferably in an online environment.
- **Skills:**
- Strong verbal and written communication skills to engage with diverse customers.
- Fast typing skills with proficiency in using communication tools and CRM systems.
- Basic understanding of customer support software and online communication platforms.
- **Personality Traits:**
- Energetic and motivated individual with a positive attitude.
- Proactive self-starter who can work independently and as part of a team.
- **Soft Skills:**
- Strong critical thinking abilities to effectively evaluate customer issues and determine solutions.
- High adaptability skills to remain flexible in a fast-paced and ever-changing environment.
### Benefits:
At First Circle, we value our employees and offer a comprehensive benefits package which includes:
- Medical coverage
- Joining bonus upon successful completion of onboarding
- Company equipment provided for remote work
### Working Environment:
We foster an innovative and dynamic working environment that encourages calculated risk-taking to drive innovation and progress. You will be part of a team that embraces challenges, collaborates effectively, and seeks continuous improvement.
### How to Apply:
If you are interested in this opportunity and believe you meet the qualifications outlined above, please submit your application by the deadline **September 19, 2024**.
**Equal Opportunity Statement:**
First Circle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
We look forward to welcoming passionate individuals to our team and working together to provide exceptional support to our customers! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
