Online Support Assistant

Job Description:

ABS-CBN Corporation is seeking a part-time Online Support Assistant to join our team in Caloocan, NCR, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for individuals who are independent, dedicated, detail-oriented, and thrive in a collaborative team environment.

Responsibilities:
1. Provide online support to customers through various channels such as email, chat, and social media.
2. Assist customers with inquiries, technical issues, and product/service information.
3. Monitor and respond to customer reviews and feedback online.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and escalate priority issues to the appropriate team members.
7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
8. Assist in creating and updating online support resources for customers.

Requirements:
1. 2+ years of experience in online customer support or a related field.
2. Excellent communication skills, both written and verbal.
3. Strong attention to detail and problem-solving skills.
4. Ability to work independently and as part of a team.
5. Proficiency in using online support tools and platforms.
6. Knowledge of social media platforms and online communication channels.
7. Ability to multitask and prioritize tasks effectively.
8. Bachelor's degree in a related field is preferred.

Benefits:
- Profit sharing
- Vision insurance
- Life insurance

Working Environment:
At ABS-CBN Corporation, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning. We provide a supportive and inclusive work environment where employees can thrive and develop their skills.

Deadline to Apply: September 6, 2024

Equal Opportunity Statement:
ABS-CBN Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.