Job Description:Monde Nissin is looking for a dependable and self-assured Online Live Chat Specialist to join our team in Taguig, NCR, PH. As an Associate Level specialist with at least 3 years of experience, you will be responsible for managing our online live chat platform and providing exceptional customer service to our online clients.
Responsibilities:- Engage with customers through live chat to address their inquiries, concerns, and feedback in a professional and timely manner.- Provide accurate product information, troubleshoot issues, and offer solutions to customer problems.- Collaborate with other departments to escalate and resolve complex customer issues.- Proactively monitor chat interactions to identify trends and opportunities for improvement.- Maintain a positive and empathetic attitude towards customers at all times.- Utilize chat analytics to track performance metrics and optimize customer interactions.- Stay informed about company products, services, and promotions to effectively assist customers.- Collaborate with the marketing team to provide real-time feedback on customer sentiments and preferences.- Handle multiple chat sessions simultaneously while maintaining high quality standards.
Requirements:- At least 3 years of experience in customer service or online chat support.- Strong written and verbal communication skills.- Ability to handle high-stress situations and remain calm under pressure.- Proficient in multitasking and managing time effectively.- Comfortable working in a fast-paced environment with changing priorities.- Reliable and confident in your abilities to deliver excellent customer service.- Ability to plan and prioritize tasks to meet deadlines.- Proficient in using chat software and CRM systems.
Benefits:- Travel and spending expenses covered for work-related trips.- Free food provided during working hours.- Profit sharing opportunities based on performance.
Working Environment:At Monde Nissin, we embrace a culture that challenges norms and encourages bold thinking. Our team values innovative approaches and collaboration to drive success in a dynamic industry.
Equal Opportunity Statement:Monde Nissin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to Apply: May 17, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
