**Job Title:** Online Live Chat Specialist
**Company:** Humble Sustainability
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### About Us:
Humble Sustainability is a forward-thinking company dedicated to making positive changes in the environment and sustainability sectors. Our goal is to set industry benchmarks through innovative practices and community involvement. We are looking for team players who are passionate about sustainability and eager to contribute to impactful projects.
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### Job Description:
As an Online Live Chat Specialist, you will be the first point of contact for our customers and potential clients, providing timely and accurate responses to inquiries regarding our products, services, and company initiatives. Your role is crucial in enhancing our customer engagement and satisfaction, ensuring that our clients feel supported and valued.
### **Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer inquiries via our online live chat platform, demonstrating empathy and understanding while addressing concerns about our products and sustainability initiatives.
- **Problem Solving:** Identify customer issues and provide effective solutions, escalating more complex problems to the appropriate departments as necessary.
- **Product Knowledge:** Maintain a thorough understanding of our products, services, and sustainability initiatives in order to provide informed recommendations to customers.
- **Database Management:** Document chat interactions in our customer relations management (CRM) system, ensuring all information is accurate and up-to-date.
- **Feedback Collection:** Gather customer feedback and insights during interactions to assist in improving our products and services.
- **Innovation:** Suggest improvements to chat protocols or new features based on your interactions and experience, aiming to enhance the overall customer experience.
- **Collaboration:** Work closely with other departments (e.g., Marketing, Sales, and Customer Service) to relay customer feedback and improve service delivery standards.
- **Training and Development:** Participate in ongoing training sessions to remain well-versed in product updates, company policies, and industry trends.
### **Requirements:**
- **Experience:** Minimum of 3 years experience in a customer service or online chat role, preferably within the sustainability or environmental sector.
- **Education:** Bachelor's degree in Business Administration, Communications, Environmental Studies, or a related field is preferred but not mandatory.
- **Soft Skills:**
- Strong problem-solving abilities and innovative thinking to effectively address customer needs.
- Excellent written communication skills with an emphasis on clarity, professionalism, and empathy.
- Strong interpersonal skills to foster positive relationships with customers and colleagues.
- **Personality Traits:**
- Reliable and diligent in meeting deadlines and ensuring follow-through on customer commitments.
- A hardworking individual who is passionate about creating a positive and sustainable future.
- **Technical Proficiency:** Familiarity with live chat software, CRM systems, and standard office software (e.g., Google Suites, Microsoft Office).
- **Availability:** Flexibility to work part-time hours, including evenings or weekends as required.
### **Benefits:**
- **Retirement Plan:** Build your future with our employer-sponsored retirement plan.
- **Company Transportation:** Enjoy convenience with provided transportation for work-related travel.
- **Paid Overtime:** We value your commitment and offer paid overtime for extended hours worked.
### **Working Environment:**
Join a dynamic and collaborative team that thrives on innovation and proactive change. Working at Humble Sustainability is not just about a job; it's an opportunity to be part of a company that is pioneering change and setting new industry benchmarks.
### **Equal Opportunity Statement:**
Humble Sustainability is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
### **Application Deadline:**
To be considered for this exciting opportunity, please submit your application by **October 2, 2024**.
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If you are ready to take on this rewarding challenge and contribute to a sustainable future, we invite you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
