Online Live Chat Specialist

Job Description:

Expedock is seeking a highly motivated and dynamic individual to join our team as an Online Live Chat Specialist. As an entry-level position, this role offers a unique opportunity for individuals looking to kickstart their career in the fast-paced world of online customer service. We are looking for individuals who are resilient and confident, with excellent teamwork and persuasion skills.

Responsibilities:- Engage with customers via online live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner- Assist customers with navigating our website and placing orders- Collaborate with other team members to provide a seamless customer experience- Proactively identify opportunities to improve customer satisfaction and loyalty- Monitor and report on customer feedback and trends to the management team- Stay up-to-date on product knowledge and industry trends to provide accurate and relevant information to customers

Requirements:- Strong communication skills, both verbal and written- Excellent problem-solving abilities- Ability to work well under pressure and adapt to a fast-paced environment- Proficiency in using online live chat platforms and customer service software- Ability to multitask and prioritize tasks effectively- Previous experience in customer service or sales is a plus, but not required

Benefits:- Disability insurance- Training & professional development opportunities- Profit sharing

Working Environment:At Expedock, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a collaborative and inclusive work environment where all employees are valued and supported in their professional growth.

Equal Opportunity Statement:Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workplace.

Deadline to Apply: May 6, 2024

If you are looking to start your career in online customer service and have the skills and traits we are looking for, we encourage you to apply for the Online Live Chat Specialist position at Expedock. Join our team and be a part of our mission to provide exceptional customer service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.