**Job Title:** Online Live Chat Officer
**Company:** Zalora Philippines
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Zalora Philippines, a leading online fashion retailer, is seeking a dynamic and confident Online Live Chat Officer to join our customer service team. This part-time position is essential in delivering exceptional customer support through live chat, ensuring that our clients have a seamless shopping experience. The ideal candidate will be energetic and adept at managing multiple conversations while providing accurate and timely information.
**Key Responsibilities:**
1. **Customer Interaction:**
- Engage with customers through the live chat platform, addressing inquiries, concerns, and providing product information promptly.
- Maintain a friendly and professional demeanor while managing multiple chat sessions efficiently.
2. **Problem Solving:**
- Assess and resolve customer issues effectively, utilizing available tools and resources to provide solutions that align with company policies.
- Escalate complex queries to the appropriate department when necessary.
3. **Product Knowledge:**
- Stay updated on Zalora's product offerings, services, promotions, and policies to provide accurate information to customers.
- Conduct regular research and review of available resources to deepen product knowledge and company procedures.
4. **Feedback and Reporting:**
- Collect and document customer feedback to assist in improving service and product offerings.
- Compile daily reports on customer interactions and share insights with the management team to facilitate continuous improvement.
5. **Collaborative Support:**
- Work closely with other customer service representatives, sharing insights and strategies to enhance the overall customer experience.
- Participate in team meetings and training sessions to align with team objectives and best practices.
6. **Adaptability:**
- Adjust communication style and methods to meet the needs of different customers effectively.
- Remain flexible and responsive to changes within the team and company procedures.
**Requirements:**
- **Experience:** Minimum of 3 years in a customer service role, preferably in an online live chat environment.
- **Education:** Bachelor's degree in any related field is preferred but not required.
- **Technical Skills:** Proficient in using live chat software, Microsoft Office Suite, and other relevant tools to assist customers effectively.
- **Personality Traits:**
- Confident in communication and decision-making.
- Energetic and enthusiastic about engaging with customers and promoting Zalora's brand.
- **Soft Skills:**
- Exceptional adaptability in fast-paced environments and willingness to learn.
- Strong research skills to quickly locate and provide necessary information to customers.
**Benefits:**
- Competitive compensation with paid overtime.
- Opportunities for travel and exploration during special company events or training.
- Comprehensive dental insurance for health and wellness.
- A working environment that prioritizes employee well-being through health initiatives and supportive team dynamics.
**Working Environment:**
At Zalora Philippines, we are committed to fostering a positive and healthy workplace. Our employee well-being is paramount, and we implement various health and wellness initiatives to ensure that all our staff members thrive both personally and professionally.
**Application Deadline:** September 28, 2024
**Equal Opportunity Statement:**
Zalora Philippines is an equal opportunity employer. We value diversity and encourage applications from all individuals, regardless of age, gender, race, religion, sexual orientation, or disability. Our goal is to create a workforce that reflects the communities we serve and provides equal access to opportunities for all talent.
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Join us in delivering outstanding customer experiences, and be a part of a company that not only values your contributions but also invests in your professional growth and well-being. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
