Online Customer Support Specialist

Job Description:

Avion School is seeking a motivated and energetic Online Customer Support Specialist to join our team in Cebu, Central Visayas, PH. As an Entry Level position, we are looking for candidates with at least 1 year of experience in customer support or a related field. The ideal candidate will be reliable, have strong persuasion and presentation skills, and be passionate about providing exceptional customer service.

Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Assist customers with technical issues related to our online learning platform
- Provide guidance and support to students throughout their learning journey
- Collaborate with the sales and marketing teams to ensure a seamless customer experience
- Identify and escalate any issues or trends to the appropriate team members
- Maintain accurate records of customer interactions and transactions
- Continuously seek opportunities to improve processes and enhance the customer experience

Requirements:
- Bachelor's degree in a related field
- 1+ years of experience in customer support or a similar role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in using customer support software and tools
- Energetic and reliable personality traits
- Persuasion and presentation soft skills

Benefits:
- Dental insurance
- Visa sponsorship
- Profit sharing

Working Environment:
At Avion School, we believe in aligning work with a greater purpose. As an Online Customer Support Specialist, you will have the opportunity to contribute to a meaningful mission of empowering individuals through education. Our team is dedicated to creating a positive and inclusive work environment where everyone can thrive.

Deadline to Apply:
September 11, 2024

Equal Opportunity Statement:
Avion School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.