**Job Title: Online Customer Support Representative**
**Company: Stylist in Pocket Technologies**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Experience: 4 Years**
**Application Deadline: ******** **
### Job Description
At Stylist in Pocket Technologies, we are seeking a dedicated and passionate Online Customer Support Representative to join our team. This part-time position is designed for individuals who thrive in a vibrant and fast-paced environment. As an integral part of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, resolving issues, and ensuring overall satisfaction.
### Key Responsibilities
- **Customer Engagement**: Respond promptly and professionally to customer queries via various online platforms such as email, chat, and social media. Deliver clear and effective communication to enhance the customer experience.
- **Issue Resolution**: Identify customer issues and provide effective solutions or workarounds. Utilize critical thinking skills to analyze problems and escalate complex issues as necessary.
- **Product Knowledge**: Maintain an in-depth understanding of our products and services. Stay informed about updates and new launches to support customer inquiries.
- **Documentation**: Record and document customer interactions and transactions with precision, ensuring an accurate history for future reference and continued customer support.
- **Collaboration**: Work closely with other teams such as sales and marketing to relay customer feedback and improve product offerings. Foster teamwork and maintain a positive working relationship with colleagues.
- **Adaptability**: Remain flexible in a changing environment, and handle multiple tasks efficiently while maintaining high-quality service standards.
- **Performance Metrics**: Meet established key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution rates. Participate in periodic training and performance reviews.
- **Continuous Improvement**: Contribute to identifying process improvements that enhance the customer experience. Actively seek opportunities for personal and professional development.
### Qualifications
- **Education**: Bachelor's degree in Business Administration, Communication, or a related field is preferred.
- **Experience**: A minimum of 4 years of experience in customer support, preferably in an online or e-commerce environment.
- **Technical Skills**: Proficiency with CRM software and online communication tools. Comfortable navigating multiple platforms and technology applications.
- **Availability**: Must be willing to work flexible hours, including evenings and weekends, to support customer needs.
### Personality Traits
- **Independent**: Capable of working autonomously within a remote or online support environment, making decisions that enhance customer satisfaction without constant direction.
- **Resilient**: Able to handle stress and maintain a positive attitude, especially when dealing with challenging customers or situations.
### Soft Skills
- **Adaptability**: Demonstrated ability to adjust and thrive in a fast-paced environment. Willingness to embrace change and learn new skills.
- **Critical Thinking**: Ability to analyze situations logically, weigh different perspectives, and arrive at effective solutions efficiently.
### Benefits
- **Company Transportation**: Access to transportation to facilitate your work commute.
- **Paid Overtime**: Compensation for hours worked beyond the regular schedule.
- **Visa Sponsorship**: Opportunities for international applicants to receive visa sponsorship for employment.
### Working Environment
At Stylist in Pocket Technologies, you will be part of a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We believe in creating an inclusive culture where everyone can contribute their best ideas while meeting customer needs.
### Equal Opportunity Statement
Stylist in Pocket Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are a customer-centric individual who thrives in a supportive team environment, we encourage you to apply by the deadline of October 6, 2024. Join us in providing exceptional service to our customers while contributing to the success of Stylist in Pocket Technologies!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
