Online Customer Support Representative

Job Description:

Peddlr is seeking a part-time Online Customer Support Representative to join our team in Cebu, Central Visayas, PH. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer support roles. The ideal candidate will be adaptable and resourceful, with strong analytical skills and emotional intelligence.

Responsibilities:
- Respond to customer inquiries via email, chat, and social media in a timely and professional manner
- Provide product information, resolve customer complaints, and assist with order processing
- Collaborate with other team members to ensure a seamless customer experience
- Identify and escalate priority issues to the appropriate department
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies

Requirements:
- 4+ years of experience in customer support roles
- Strong communication skills and a customer-centric mindset
- Ability to work independently and as part of a team
- Proficiency in using customer support software and tools
- Adaptable and resourceful in a fast-paced environment
- Analytical skills and emotional intelligence

Benefits:
- Gym membership
- Dental insurance
- Visa sponsorship

Working Environment:
Join a team that leads the industry through cutting-edge ideas and solutions. At Peddlr, you will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional customer service.

Deadline to Apply: September 13, 2024

Equal Opportunity Statement:
Peddlr is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.