Job Description:
Peddlr is seeking a highly skilled Online Customer Support Manager to join our team in Cebu, Central Visayas, PH. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in customer support roles. The Online Customer Support Manager will be responsible for overseeing all aspects of online customer support, ensuring a seamless and positive experience for our customers.
Responsibilities:
- Manage a team of online customer support representatives, providing leadership and guidance to ensure excellent customer service
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer feedback and data to identify areas for improvement
- Handle escalated customer inquiries and issues, resolving them in a timely and professional manner
- Collaborate with other departments, such as marketing and product development, to address customer concerns and improve the overall customer experience
- Stay up-to-date on industry trends and best practices in online customer support
Requirements:
- 6+ years of experience in customer support roles
- Resourceful and resilient personality traits
- Strong leadership and problem-solving skills
- Excellent communication and interpersonal abilities
- Proven track record of delivering high-quality customer service
- Experience managing a team of customer support representatives
- Bachelor's degree in a related field preferred
Benefits:
- Training & professional development opportunities
- Vision insurance
- Company equipment provided
Working Environment:
Join Peddlr and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and grow.
Deadline to Apply:
September 2, 2024
Equal Opportunity Statement:
Peddlr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
