**Job Title: Online Customer Support Assistant**
**Company: Workbean**
**Location: Makati, NCR, PH**
**Job Type: Part-Time**
**Seniority Level: Entry Level**
**Years of Experience: 0**
### Job Description
Workbean is seeking a motivated and hardworking individual to join our dynamic team as an Online Customer Support Assistant. As the first point of contact for our customers, you will play a critical role in fostering positive customer experiences and contributing to customer satisfaction. Working in an environment that transcends borders, you will have the opportunity to collaborate with team members globally while assisting customers with their inquiries and concerns.
### Key Responsibilities
- **Customer Interaction:** Respond promptly and professionally to customer inquiries received via email, chat, or social media platforms. Provide accurate and relevant information to assist customers in resolving their issues.
- **Issue Resolution:** Identify and troubleshoot customer issues by analyzing problems, providing solutions, and escalating complex issues to the appropriate departments as necessary.
- **Product Knowledge:** Maintain a comprehensive understanding of our products and services to effectively guide customers through features, benefits, and best practices.
- **Feedback Collection:** Gather customer feedback and report recurring issues to the management team to assist in the continuous improvement of products and services.
- **Documentation and Reporting:** Maintain detailed records of customer interactions, support transactions, and feedback in the customer management system.
- **Adaptability:** Adjust communication style and solutions to meet the diverse needs of our customer base, ensuring a tailored and engaging customer experience.
- **Team Collaboration:** Collaborate with other team members to enhance service delivery and share insights on customer trends and needs across various markets.
- **Ongoing Learning:** Participate in training and development sessions to stay updated on best practices in customer support and gain insights into new products and services.
### Requirements
- **Education:** High school diploma or equivalent; any relevant certification or coursework in customer service or communication is a plus.
- **Personality Traits:**
- **Motivated:** Driven to meet and exceed customer expectations while maintaining a positive attitude.
- **Hardworking:** Dedicated to producing high-quality work and striving for improvement.
- **Soft Skills:**
- **Negotiation:** Capable of understanding diverse customer needs and effectively negotiating resolutions.
- **Adaptability:** Able to adjust quickly to changing situations and customer requirements, demonstrating flexibility in approach.
- **Technical Skills:** Familiarity with computer applications, customer support software, and social media platforms is a plus. Basic proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) is required.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- **Availability:** Ability to work flexible hours, including evenings and weekends, to accommodate customers in different time zones.
### Benefits
- **Disability Insurance:** Coverage to provide peace of mind in the event of an unforeseen incident.
- **Visa Sponsorship:** Opportunities for international candidates to work and reside in the Philippines legally.
- **Employee Discounts:** Enjoy discounts and special offers on our products and services.
### Working Environment
Join us in a multicultural and inclusive workplace that promotes collaboration on a global scale. At Workbean, we value diversity and encourage innovative ideas to move the company forward.
### Application Deadline
Please submit your application by **October 5, 2024**. We look forward to hearing from you!
### Equal Opportunity Statement
Workbean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
