**Job Title:** Online Customer Service Officer
**Company:** Uproot Urban Farms
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Company Overview:**
Uproot Urban Farms is dedicated to revolutionizing the way we grow and consume food by employing sustainable practices and innovative farming techniques. We pride ourselves on delivering high-quality, fresh produce while fostering a community focused on sustainability and health. We are currently seeking an energetic and confident Online Customer Service Officer to join our vibrant team.
**Job Overview:**
As an Online Customer Service Officer, you will play a crucial role in enhancing the customer experience through effective communication and support. You will be responsible for assisting our customers with inquiries, resolving issues, and providing product information via online platforms. This role requires a sharp analytical mindset, excellent presentation skills, and the ability to thrive in a fast-paced environment.
**Key Responsibilities:**
- Respond promptly and effectively to customer inquiries through various online channels, including email, live chat, and social media.
- Manage and resolve customer complaints by effectively analyzing issues and providing appropriate solutions.
- Conduct thorough product knowledge presentations to educate customers about our offerings, enhancing their purchasing experience.
- Monitor customer feedback and engage with them to gather insights for continuous service improvement.
- Collaborate with the marketing and sales teams to ensure a seamless customer journey and to communicate upcoming promotions or changes.
- Maintain accurate records of customer interactions and transactions within the CRM system.
- Prepare analytical reports on customer service trends and feedback to guide strategic decision-making.
- Assist in developing FAQs and resource materials to help customers find solutions independently.
- Stay updated on new product offerings and company policies to provide accurate information to customers.
- Participate in team meetings and training sessions, contributing ideas for service enhancement and operational efficiency.
**Requirements:**
- Bachelor's degree in a relevant field or equivalent experience (required).
- Minimum of 3 years of experience in customer service, preferably in an online or e-commerce setting.
- Exceptional communication skills, both written and verbal, with the ability to present information clearly and confidently.
- Strong analytical skills with a capacity for problem-solving and critical thinking.
- Proficient in using customer service software and CRM platforms.
- Demonstrated ability to work collaboratively within a team-oriented environment.
- High energy level and a confident demeanor, with a passion for providing exceptional customer experiences.
- Flexibility to adapt to a dynamic working environment and changing priorities.
**Benefits:**
- Paid overtime for hours worked beyond regular schedules.
- A complimentary gym membership to promote health and wellness.
- Vision insurance coverage to ensure your eye health is cared for.
**Working Environment:**
Uproot Urban Farms offers a dynamic workplace that values teamwork, fosters innovation, and promotes shared success among team members. We strive to create an inclusive atmosphere where everyone's ideas are heard and valued.
**Application Deadline:**
Please submit your application by **September 19, 2024.**
**Equal Opportunity Statement:**
Uproot Urban Farms is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply, and we strive to provide a workplace free of discrimination.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
