**Job Title:** Online Customer Service Assistant
**Company:** SariSuki
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description:
SariSuki is seeking a dedicated and enthusiastic Online Customer Service Assistant to join our team. This entry-level position plays a crucial role in providing exceptional service and support to our customers, helping us to maintain our commitment to a high-quality customer experience. As an Online Customer Service Assistant, you will be the first point of contact for many customers, helping to build lasting relationships and promote our brand's values.
### Key Responsibilities:
- **Customer Engagement:** Respond promptly and professionally to customer inquiries via email, social media, and chat platforms, ensuring a positive customer experience.
- **Issue Resolution:** Investigate and resolve customer complaints and issues efficiently, acting as the customer's advocate and ensuring they have a satisfactory resolution.
- **Product Knowledge:** Maintain a thorough understanding of SariSuki's products and services to effectively communicate features and benefits to customers, guiding them in their purchasing decisions.
- **Order Processing:** Assist customers with order placements, tracking, and returns/exchanges, ensuring accuracy and timeliness in all transactions.
- **Feedback Collection:** Gather customer feedback and insights to help improve services and products, communicating trends and issues to relevant departments.
- **Team Collaboration:** Work closely with the customer service team and other departments to streamline processes, enhance customer satisfaction, and foster a collaborative work environment.
- **Training and Development:** Participate in training sessions to improve knowledge and skills related to customer service and SariSuki's operations.
- **Community Engagement:** Participate in corporate social responsibility initiatives, contributing to SariSuki's mission of giving back to the community.
### Requirements:
- **Education:** High school diploma or equivalent; further education in a related field is a plus.
- **Experience:** Minimum of 1 year of experience in customer service or a similar role, preferably in an online environment.
- **Personality Traits:**
- **Resilient:** Ability to maintain composure and a positive attitude in challenging situations.
- **Energetic:** A proactive approach that contributes to a positive team atmosphere and enhances customer experience.
- **Soft Skills:**
- **Presentation:** Strong verbal and written communication skills to effectively present information to customers and maintain professionalism.
- **Persuasion:** Ability to influence customer decisions through effective communication, understanding their needs, and providing tailored solutions.
- **Technical Skills:** Proficiency in using customer service software, CRM systems, and social media platforms. Basic knowledge of MS Office is preferred.
- **Availability:** Flexible working hours, including weekends and holidays as needed to accommodate customer needs.
### Benefits:
- **Gym Membership:** Promote your health and wellness with a complimentary gym membership.
- **Company Equipment:** Access to necessary tools and technology to perform your job efficiently.
- **Parental Leave:** Support for new parents with a comprehensive parental leave policy.
### Working Environment:
At SariSuki, we believe in making a positive impact. Our team members are encouraged to engage in corporate social responsibility initiatives that give back to the community, fostering a culture of service and kindness.
### Deadline to Apply:
Please submit your application by **October 22, 2024**.
### Equal Opportunity Statement:
SariSuki is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join SariSuki and contribute to a dynamic team that strives to provide excellent service while making a difference in the community! We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
