**Job Title:** Online Customer Service Assistant
**Company:** Petron Corporation
**Location:** Cebu, Central Visayas, Philippines
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1 Year
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### **Job Description:**
Petron Corporation is looking for an enthusiastic and dedicated Online Customer Service Assistant to join our dynamic team in Cebu. As an integral part of our customer service division, you will provide exceptional support to our clients and contribute to a positive customer experience. This entry-level position is perfect for individuals who are independent, resilient, and are ready to thrive in a fast-paced environment.
### **Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via various online channels such as email, live chat, and social media platforms, providing clear and accurate information.
- **Issue Resolution:** Investigate customer issues by collecting relevant details and utilizing resources, ensuring that resolutions are provided in a timely and effective manner.
- **Order Processing:** Assist customers with the ordering process, including tracking shipments, managing returns, and handling exchanges, while maintaining a detailed record of customer interactions.
- **Feedback Collection:** Gather customer feedback and insights to identify trends and recommend enhancements to improve products and services.
- **Communication:** Collaborate with various departments, including sales and operations, to ensure seamless service delivery and relay customer concerns effectively.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and feedback using company databases and CRM tools.
- **Product Knowledge:** Develop a thorough understanding of Petron's products and services to provide accurate information and educate customers on features and benefits.
- **Training & Development:** Participate in ongoing training sessions to remain up-to-date with company policies and procedures, industry trends, and best practices in customer service.
- **Strategic Planning:** Assist in developing strategies to enhance customer satisfaction and streamline the customer service processes, ensuring customer retention.
### **Requirements:**
- **Education:** High school diploma or equivalent; degree in a relevant field is a plus.
- **Experience:** Minimum of 1 year in a customer service role, preferably in an online environment.
- **Technical Skills:** Proficient in using computers and various software applications, including CRM systems and Microsoft Office Suite.
- **Personality Traits:**
- **Independent:** Demonstrates initiative in problem-solving and decision-making.
- **Resilient:** Able to handle stress and adapt to changing situations while maintaining a positive attitude.
- **Soft Skills:**
- **Strategic Planning:** Ability to think critically about customer service processes and propose improvements.
- **Communication:** Excellent verbal and written communication skills, capable of conveying information effectively to customers and colleagues.
### **Benefits:**
- Company transportation to and from work.
- Provision of necessary company equipment.
- Disability insurance for eligible employees.
### **Working Environment:**
At Petron Corporation, we cultivate a sense of ownership and responsibility at every level. As a team member, you will be encouraged to take the initiative, propose solutions, and share your insights in fostering an inclusive and collaborative workplace.
### **Application Instructions:**
Interested candidates are encouraged to submit their resumes and a cover letter detailing their relevant experience and why they would be a great fit for the Online Customer Service Assistant position at Petron Corporation. The deadline to apply is **October 13, 2024**.
### **Equal Opportunity Statement:**
Petron Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates regardless of race, gender, age, disability, or any other characteristics.
Join us at Petron Corporation to make a difference in delivering outstanding customer service while advancing your career in a supportive and innovative environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
