Online Customer Service Assistant

Job Description:

Investagrams is seeking a dedicated and hardworking Online Customer Service Assistant to join our team in Davao City, Philippines. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries and provide support via online channels such as email, chat, and social media.- Assist customers with account registration, troubleshooting technical issues, and navigating our platform.- Handle customer complaints and issues with professionalism and empathy, aiming to resolve them in a timely manner.- Collaborate with other departments to escalate complex issues and provide feedback on customer trends and concerns.- Maintain accurate records of customer interactions and transactions.

Requirements:- Strong dedication to providing exceptional customer service.- Proven track record of hard work and commitment to achieving results.- Excellent attention to detail and strong negotiation skills.- Proficiency in using online communication tools and platforms.- Ability to work in a fast-paced environment and manage multiple priorities effectively.

Benefits:- Profit sharing opportunities to reward your hard work and contribution to the company's success.- Visa sponsorship for eligible candidates looking to join our team from abroad.- Paid overtime for additional hours worked beyond the standard schedule.

Working Environment:At Investagrams, we prioritize building strong connections among our team members and treating each other like an extended family. You will have the opportunity to collaborate with colleagues from diverse backgrounds and learn from experienced professionals in the industry.

Deadline to Apply:Interested candidates should submit their applications by June 22, 2024.

Equal Opportunity Statement:Investagrams is an equal opportunity employer and values diversity in the workplace. We are committed to creating a positive and inclusive work environment where all employees are respected and valued for their unique contributions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.