**Job Title:** Online Customer Care Specialist
**Company:** Petron Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### **Job Description**
Petron Corporation, a leader in the energy sector, is looking for a dedicated and enthusiastic Online Customer Care Specialist to join our team in Cebu. This part-time position promises an engaging environment where you can develop your skills while interacting with diverse customer queries and concerns. As an Online Customer Care Specialist, you will play a crucial role in maintaining customer satisfaction and loyalty by ensuring timely and efficient resolution of concerns related to our products and services.
### **Key Responsibilities**
- **Customer Support:** Provide exceptional online support to customers through various channels including email, chat, and social media. Address inquiries regarding products, services, and company policies in a friendly and professional manner.
- **Issue Resolution:** Conduct thorough troubleshooting to resolve product/service-related issues, ensuring that resolutions are efficient and to the customer's satisfaction.
- **Documentation:** Maintain comprehensive records of customer interactions, transactions, comments, and complaints. Utilize customer feedback to recommend improvements in service delivery.
- **Collaboration:** Work closely with other departments to escalate issues that require further investigation or resolution. Participate actively in team meetings to share insights and improve customer service strategies.
- **Product Knowledge:** Stay up-to-date with product knowledge, company policies, and new updates to ensure accurate information is provided to customers.
- **Performance Tracking:** Monitor KPIs related to customer satisfaction and response times, providing feedback to improve personal and team performance.
- **Feedback Implementation:** Gather customer feedback and insights to inform product development and service enhancement initiatives.
- **Training and Development:** Assist in onboarding and training new team members by sharing best practices and procedures to foster a cooperative team environment.
### **Requirements**
- **Experience:** Minimum of 4 years of experience in a customer service or support role, preferably in an online or digital environment.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred, but relevant experience will also be considered.
- **Technical Skills:** Proficient in using customer relationship management (CRM) software, chat tools, and Microsoft Office Suite. Familiarity with social media platforms is a plus.
- **Personality Traits:**
- **Driven:** A proactive individual who takes initiative in problem-solving and seeks opportunities for improvement.
- **Resourceful:** Capable of finding creative solutions and working independently to meet customer needs.
- **Soft Skills:**
- **Cooperation:** Demonstrated ability to work collaboratively with team members and across departments.
- **Problem-Solving:** Strong analytical skills to identify issues quickly and formulate effective solutions.
### **Benefits**
- **Paid Overtime:** Additional compensation for hours worked beyond your regular schedule.
- **Parental Leave:** Comprehensive leave options to support work-life balance for new parents.
- **Free Food:** Complimentary snacks and meals to keep you energized during your shifts.
### **Working Environment**
Petron Corporation embraces diversity and is committed to creating an inclusive culture that values and respects all perspectives. We encourage applications from individuals of all backgrounds and walks of life, and we welcome the opportunity to create a workforce that reflects the diverse communities we serve.
### **Application Deadline**
Please submit your application by **October 16, 2024**.
### **Equal Opportunity Statement**
Petron Corporation is an Equal Opportunity Employer. We believe in the power of diversity and are committed to providing equal employment opportunities for all applicants and employees, regardless of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law.
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If you are a driven and resourceful individual who thrives in a fast-paced customer service environment, we would love to hear from you! Apply today to be a part of our dynamic team at Petron Corporation.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
