**Job Title:** Online Customer Care Specialist
**Company:** AIDE Home Health Care
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1
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**Job Description:**
AIDE Home Health Care is seeking a motivated and enthusiastic Online Customer Care Specialist to join our growing team. As a part of our customer care department, you will play a crucial role in delivering exceptional service to our clients and healthcare professionals. If you are a reliable and dedicated individual passionate about helping others and improving the customer experience, we want to hear from you!
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**Key Responsibilities:**
- **Customer Interaction:** Provide prompt and professional responses to customer inquiries through various online platforms, including email, chat, and social media.
- **Issue Resolution:** Identify customer issues and concerns, utilizing strong decision-making skills to resolve them efficiently and effectively. Escalate complex cases to appropriate senior staff when necessary.
- **Information Management:** Maintain a thorough understanding of AIDE Home Health Care's services and policies to provide accurate information and support to customers.
- **Follow-Up:** Conduct follow-up communications to ensure customer satisfaction and revisit unresolved issues.
- **Feedback Collection:** Gather customer feedback regarding services and relay this information to management for quality improvement.
- **Documentation:** Maintain accurate records of customer interactions, complaints, comments, and actions taken in our customer relationship management system.
- **Collaboration:** Work closely with other departments to streamline the customer experience and continuously improve service delivery.
- **Performance Metrics:** Meet or exceed established departmental performance and response time metrics while maintaining a high level of professionalism and customer care.
- **Training and Development:** Participate in training programs to stay updated on best practices and new developments in customer service and home health care.
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**Requirements:**
- **Educational Background:** Bachelor's degree or equivalent experience in a relevant field is preferred but not mandatory.
- **Experience:** Minimum 1 year of experience in a customer service or support role, particularly in online or digital environments.
- **Personality Traits:**
- Reliable: Demonstrate a commitment to punctuality and delivering on promises.
- Dedicated: Show enthusiasm for the role and a willingness to go above and beyond for our customers.
- **Soft Skills:**
- **Decision-Making:** Ability to assess a situation swiftly and make informed decisions that benefit the customer and the organization.
- **Negotiation:** Strong negotiation skills to resolve complaints while maintaining customer relationships.
- **Technical Skills:** Familiarity with online communication platforms, social media, and customer relationship management (CRM) systems is highly advantageous.
- **Language Proficiency:** Excellent English communication skills, both written and verbal, to engage effectively with a diverse customer base.
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**Benefits:**
- Dental insurance
- Employee discounts
- Free accommodation
- Opportunities for unlimited personal and professional growth
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**Working Environment:**
At AIDE Home Health Care, we believe in empowering our employees by providing a supportive working environment that fosters personal and professional development. We are committed to your growth and success, providing you with resources and training to excel in your career.
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**Application Deadline:** ********
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**Equal Opportunity Statement:**
AIDE Home Health Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
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If you meet the criteria above and are excited about the opportunity to contribute to the well-being of others through exceptional customer care, please submit your application today! We look forward to hearing from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
