**Job Title:** Online Contact Center Specialist
**Company:** Great Deals E-commerce Corporation
**Location:** Manila, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Great Deals E-commerce Corporation is seeking an enthusiastic and driven Online Contact Center Specialist to join our dynamic team. As part of our commitment to delivering exceptional customer service and support, you will play a pivotal role in enhancing the customer experience by providing timely and accurate information, assistance, and resolutions to our online customers.
**Key Responsibilities:**
- **Customer Support:**
- Respond promptly to customer inquiries via email, chat, and social media platforms, addressing their questions and concerns effectively.
- Provide detailed product information and assist customers with order placements, tracking, andReturns processes.
- Maintain a high level of responsiveness while managing multiple customer interactions simultaneously.
- **Problem Solving:**
- Identify and analyze customer issues to offer effective solutions, ensuring customer satisfaction.
- Collaborate with team members and other departments to seek out solutions and clarify complex inquiries.
- Document customer interactions and resolutions thoroughly in our CRM system to maintain accurate records and improve the support process.
- **Quality Assurance:**
- Monitor individual performance metrics to meet and exceed customer service objectives.
- Participate in training programs, workshops, and team meetings to continuously improve service skills and knowledge of company products and services.
- Provide feedback on areas for improvement in customer service processes to enhance the overall customer experience.
- **Innovation and Creativity:**
- Encourage customers to share feedback and suggestions to help identify areas of improvement in products and services.
- Utilize creative problem-solving skills to develop innovative solutions to customer issues, enhancing service delivery and efficiency.
- Participate in company initiatives aimed at improving workflow and customer interactions.
- **Documentation and Reporting:**
- Prepare reports on common customer issues for management to analyze trends and areas for development.
- Maintain up-to-date knowledge of company policies, products, and promotions to provide accurate information.
**Requirements:**
- **Educational Qualifications:**
- Bachelor's degree or equivalent experience in a related field is preferred.
- **Experience:**
- Minimum of 3 years of customer service or contact center experience, preferably in an e-commerce or retail environment.
- **Technical Skills:**
- Proficient in using customer relationship management (CRM) tools, online chat systems, and Microsoft Office Suite.
- Familiarity with e-commerce platforms and online payment systems is a plus.
- **Personality Traits:**
- Driven: Demonstrates ambition and a commitment to achieving results.
- Reliable: Dependable and punctual with excellent time management skills.
- **Soft Skills:**
- Creativity: Able to think outside the box and propose innovative solutions to customer concerns.
- Problem-Solving: Strong analytical skills to assess customer issues and determine appropriate solutions efficiently.
**Benefits:**
- Competitive retirement plan to support your future.
- Free food provided by the company to keep you energized throughout your shifts.
- Company transportation offered to facilitate easy commuting.
**Working Environment:**
At Great Deals E-commerce Corporation, we foster a culture that encourages calculated risk-taking to drive innovation and progress. We believe in empowering our employees to think creatively and make decisions that can enhance customer experiences and operational effectiveness.
**Application Process:**
If you are ready to take the next step in your career and join a team that values customer satisfaction, innovation, and personal growth, we encourage you to apply by submitting your resume and cover letter by **October 6, 2024**.
**Equal Opportunity Statement:**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
